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Where to Get Help
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at epson.com/support
and select your product for solutions to common
problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the
following information ready:
● Product name (PictureMate Dash [PM 260] or
PictureMate Zoom [PM 290])
● Product serial number (located on the bottom of
PictureMate)
● Proof of purchase (such as a store receipt) and
date of purchase
● Computer configuration
● Description of the problem
Then call:
● U.S.: (562) 276-7282, 6 AM to 8 PM, Pacific Time,
Monday through Friday and 7 AM to 4 PM,
Saturday.
● Canada: (905) 709-2567, 6 AM to 6 PM, Pacific
Time, Monday through Friday.
Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine PictureMate 200 Series
Print Packs and accessories from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-
EPSON (800-463-7766). Or you can purchase online
at www.epsonstore.com (U.S. sales) or
www.epson.ca (Canadian sales).
Other Software Technical Support
ArcSoft PhotoImpression
Telephone: (510) 440-9901, 8:30 AM to 5:30 PM,
Pacific Time, Monday through Friday
Fax: (510) 440-1270
Online: www.arcsoft.com
E-mail: support@arcsoft.com