Epson TM-H5000II Printer User Manual


 
Troubleshooting 3-5
3. If paper is caught in the automatic cutter in the receipt section
and the paper roll cover cannot be opened, open the cutter
cover as shown below.
4. Then turn the knob until you see in the opening, as shown in
the illustration below. This returns the cutter blade to the
normal position. Also notice that there is a label near the cutter
to assist you.
5. Close the cutter cover.
6. Open the paper roll cover.
7. Remove the jammed paper.
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