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Introduction | 11
Where to Get Help
Epson provides technical support and information on the installation,
configuration, and operation of professional printing products through the
Epson Preferred Limited Warranty Plan. Dial (888) 377-6611, 6
AM to
6
PM, Pacific Time, Monday through Friday. Days and hours of support are
subject to change without notice.
Before you call, make sure you have your Unit ID number, which is
included with the Epson Preferred Limited Warranty Plan information that
came with your printer. You’ll also need your printer serial number and
proof of purchase.
Visit Epson’s support website at epson.com/support (U.S.) or
epson.ca/support (Canada) and select your product for solutions to
common problems. You can download drivers, firmware, and
documentation, get FAQs and troubleshooting advice, or e-mail Epson
with your questions.
System Requirements
To use the utility software for your printer in either a stand-alone or
peer-to-peer network environment, your system should meet these
requirements:
• IBM
®
-compatible PC with a Pentium
®
4, 3 GHz or higher processor
recommended
• Microsoft
®
Windows
®
7 (32- or 64-bit), Windows Vista
®
, Windows
Vista x64, Windows XP, or Windows XP Professional x64 Edition
• At least 2GB of RAM (4GB or more recommended)
• At least 32GB of free hard disk space for software and processing files
• Quad-speed (4×) CD-ROM or DVD drive for installing the printer
software
• For USB connection: a Windows-compliant USB Hi-Speed 2.0 port
and a shielded USB “AB” cable from Series A (computer) to Series B
(printer), up to 10 feet (3 m) long
• For Ethernet connection: Ethernet equipped PC and a Category 5
(or higher) cable. Required for use of myEpsonPrinter.com.
SM
Tip: If you experience
difficulty with the
toll-free line or your
Unit ID number, call
(562) 276-1305.
Note: If you need help
using the optional
SpectroProofer with your
RIP, contact your
workflow software
vendor.
Caution: Using an
improperly shielded
cable—especially a cable
more than 10 feet (3 m)
long—may cause the
printer to malfunction.
Note: USB 2.0 is
required to run the
printer at full speed.