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Chapter 4
4. Troubleshooting
This chapter provides suggestions for solving problems that may occur
when you are installing and operating your tape drive. These suggestions
are divided into the following sections:
• problems with tape drive installation
• problems with the tape drive operation
Often you can solve a tape drive problem by trying the steps recommended
here. If your problem persists, contact your service provider.
Problems With Tape Drive Installation
Most problems during installation occur because the SCSI bus or the backup
software is not correctly configured. If your tape drive and backup software
are not communicating after installation or your software reports a
hardware error, check the following:
• Make sure that all devices on the SCSI bus are single ended.
• Make sure that the SCSI ID you selected for the tape drive is not the
same as the ID used by another SCSI device (see “Setting the SCSI ID”
on page 3).
• If you have IRIX 5.3, make sure that the additional driver software is
installed on the system. IRIX 6.1 software already has the 8505XL driver
in place.
After checking all the items listed, reset the SCSI bus by resetting the system.
Caution: To prevent possible loss of data, make sure that any other devices
on the SCSI bus are inactive and have completed all requested operations
before powering off the tape drive or resetting the bus.