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Hardware installation Troubleshooting
FortiGate-5001A Security System Guide
01-30000-83456-20081023 23
1 Attach the ESD wrist strap to your wrist and to an available ESD socket or wrist
strap terminal.
2 Eject the FortiGate-5001A board from the chassis slot.
3 With the FortiGate-5001A left (top) handle fully open, pull the latch on the AMC
module front panel to the extended position to unlock the module from the
FortiGate-5001A board.
4 Gently pull the latch to remove the module.
5 With the FortiGate-5001A left (top) handle fully open, install a replacement AMC
module or an AMC slot filler panel into the opening in the FortiGate-5001A front
panel.
Troubleshooting
This section describes the following troubleshooting topics:
• FortiGate-5001A does not start up
• FortiGate-5001A status LED is flashing during system operation
• FortiGate AMC modules not detected by FortiGate-5001A board
FortiGate-5001A does not start up
Shelf manager or firmware problems may prevent a FortiGate-5001A board from
starting up correctly.
Chassis with a shelf manager: no communication with shelf
manager
If the FortiGate-5001A board is receiving power and the handles are fully closed
and the FortiGate-5001A still does not start up, the problem could be that the
FortiGate-5001A cannot communicate with the chassis shelf manager. This
problem can only occur in an ATCA chassis that contains a shelf manager (such
as the FortiGate-5140 and FortiGate-5050).
To correct this problem power down and then restart the chassis. If you are
operating a FortiGate-5000 series chassis you can power down and then restart
the chassis without removing FortiGate-5000 series components.
All chassis: Firmware problem
If the FortiGate-5001A board is receiving power and the handles are fully closed,
and you have restarted the chassis and the FortiGate-5001A still does not start
up, the problem could be with FortiOS. Connect to the FortiGate-5001A console
and try cycling the power to the board. If the BIOS starts up, interrupt the BIOS
startup and install a new firmware image. For details about installing a new
firmware image in this way, see the FortiGate-5000 Series Firmware and
FortiUSB Guide.
If this does not solve the problem, contact Fortinet Technical Support.
!
Caution: FortiGate-5001A boards and FortiGate AMC modules must be protected from
static discharge and physical shock. Only handle or work with these components at a
static-free workstation. Always wear a grounded electrostatic discharge (ESD) preventive
wrist strap when handling these components.