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User’s Manual 6-1
SOLVING
PROBLEMS
6
CHAPTER
Solving Problems
Although this printer is designed to be highly reliable, you may
occasionally experience problems. The most common problems are paper
jamming and poor print quality. This chapter helps you to identify the
cause of the problem and suggests solutions. For detailed procedures, see
Chapter 5, Maintenance.
This chapter is divided into five sections:
• Clearing Paper Jams. This section explains how to locate and clear paper
jams.
• Operational Problems. Start here if the printer doesn’t function properly.
You may save yourself a service call.
• Print Quality Problems. Check here if the printed pages don’t look as
they should.
• Error Indications. The printer has self-diagnostic tests for a variety of
hardware and interface problems. If a test indicates a problem, the
printer displays it on the control panel. This section explains these error
conditions.
• Printer Status Indications. These statuses are not error conditions. Most
of them require no action by you. However, explanations are included
here for your information.
Notice:
During solution of a problem, do not touch any connector contacts to
avoid possible electrostatic damage to the printer.
The printer has sensors to detect paper jams. If a jam occurs, the printer
displays it on the message display. The message is
PAPER JAM
n
(n: 0 to 4
indicating the jam location). Because the paper path is short and simple,
you should have no problem locating the jam.
☞
Clearing Paper
Jams