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1 Troubleshooting and Tips
CAUTION
Take careful note of the safety warnings and in the “Preparing for Use” chapter, when you connect
or disconnect cables.
If a fault occurs, try to correct it as described:
in this chapter
in the documentation of the connected devices
in the help systems of the software used.
If you fail to correct the problem, proceed as follows:
Switch the PC off.
Make a note of the steps and the circumstances that led to the fault.
Make a note of any error messages displayed.
Note the ID number of your device.
Contact your sales outlet or our customer service centre.
■ Installing New Software
When installing programmes or drivers, important files may be overwritten and modified. To be able
to access the original data in the event of any problems following installation, you should backup your
hard disk prior to installation.
■ Power-on Indicator Remains Unlit After You Have
Switched on Your Device
This may be due to the following:
The mains voltage supply is faulty
Check that the power cable is plugged properly into the system unit and grounded mains outlet.
Switch the PC on at the power switch.
Internal power supply overloaded
Disconnect the power cable of the system unit from the grounded mains outlet.
Wait for a moment.
Plug the power cable into the grounded mains outlet again.
Switch the PC on at the power switch.
CHAPTER 3 Washingtons (21-26) 16/10/2002, 4:13 PM22