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Fujitsu Computers Ltd. Service Planning Guide
SPG-B-48-158 Issue 3.0 25 August 1999
1999 Fujitsu Computers Ltd.
Page 10 of 15
available from Mika Komppa (see contact details below).
Authorised Service Partners are required to participate in the regular FUJITSU
COMPUTERS technical training sessions (which is a conditional part of
Authorisation) for second line specialists. Authorised Service Partners are expected
to organise the training of first line engineers internally within their operation.
Only engineers who have been trained on FUJITSU LifeBooks, are authorised to
perform Warranty Services on FUJITSU LifeBook products.
Contact International Technical Training, Mika Komppa, concerning availability
and schedules for training events and PC Multimedia CDs relating to FUJITSU
Personal Computers.
Email: Internal: KOMPPA MIKA (mail server FIN1701)
Internet: mika.komppa@fujitsu.fi
Phone: Internal: 7676 6625
External: +358-9-5696625
Fax: +358-9-5696609
2.6 LifeBook Warranty Term’s and Conditions, Warranty Repair Service
FUJITSU LifeBook end user Warranty Terms and Conditions are included in each
LifeBook product. Warranty Service instructions for Authorised Service Partners,
Help Desk Providers and Regional Repair Centres are detailed in the 'Fujitsu
Computers Warranty Service Manual for LifeBook products.'
LifeBook standard Warranty Service will be undertaken only at the Regional
Fujitsu LifeBook Repair Centres. Non-authorised Repair, or attempted Repair, will
invalidate FUJITSU Warranty.
In case of a hardware problem during Warranty period Fujitsu LifeBook end users
are advised to contact the Fujitsu LifeBook Help Desk (Local or International) for
assistance. End users may also contact Authorised Service Partners. In case of an
end user LifeBook Warranty call, Authorised Service Partners should advise the end
user to contact the local Fujitsu LifeBook Help Desk for assistance and advice.
Authorised Service Partners are allowed to provide following services for Lifebook
products:
• Top-up maintenance services during the Warranty period, only if
separately authorised by Fujitsu Help Desk
• Non warranty and after warranty repairs