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Fujitsu Computers Ltd. Service Planning Guide
SPG-B-48-158 Issue 3.0 25 August 1999
1999 Fujitsu Computers Ltd.
Page 11 of 15
2.7 Warranty reimbursement rules and practices
Authorised Service Partners are entitled to claim compensation for FUJITSU
LifeBook Warranty Call Handling and for Top-up Warranty Service, but only by
Help Desks authorisation.
Where Service Partners are authorised to perform Warranty Service, Partners are
entitled to receive parts and labour compensation only when returning the faulty
parts with a completed PRF (Parts Return Form) back to The FUJITSU
COMPUTERS Regional Repair Centre.
Reimbursement processes and rates may vary from country to country and are
subject to review and revision as detailed in the FUJITSU COMPUTERS Warranty
Processes Manual for LifeBook products, and in the attachments thereof.
2.8 Spare parts supply
FUJITSU LifeBook Spare Parts are covering all the major details in LifeBook
products and are service friendly single packed, provided with Part number, related
bar code and description.
Spare Parts, listed in Appendix C, are available for Top-up and out of Warranty
repair from FUJITSU COMPUTERS Regional Repair Centres (see Appendix A).
Spare Part Price Lists are updated on a quarterly basis and are available from the
Spares Operations based in Finland.
Spare Part Order Process is described in a separate document; FUJITSU Computers
Warranty Processes Manual for LifeBook products.
Should you have any inquiries concerning Spare Part availability, please contact
your Regional Repair Centre.
2.9 Reference products
FUJITSU COMPUTERS require that Regional Repair Centres and Help Desk
Providers maintain a set of the latest LifeBook Reference Products, which are to be
used by the Repair Centres and Help Desks Second line support for problem
analysis and reproduction. Appendix B details recommended Reference Products
applicable to LifeBook B112.
For further details concerning Price and Conditions on Reference Products please
contact LifeBook Support, Mobile Computing Division. Details as in chapter 2.4.