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S14 Convenient Switches Installation and User Guide (09/04)
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5. If the problem continues after completing Step 4 above, contact your supplier of
the Magnum S14-Series 10/100 Mb/s Switch unit or if unknown, contact
GarrettCom, Inc by fax, phone or email (support@garrettcom.com) for
assistance.
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of GarrettCom product model(s)involved, with serial number(s).
Include the date(s) that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware,
including Convenient computers, workstations, terminals and printers; plus, the
various network media types being used.