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S14 Convenient Switches Installation and User Guide (09/04)
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4. A record of changes that have been made to your network configuration prior to
the occurrence of the problem. Any changes to system administration procedures
should all be noted in this record.
5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, call GarrettCom Customer Service at (510)
438-9071 during business hours in California or email to support@garrettcom.com). When
calling, please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.