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Troubleshooting
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Picture has shadows or “ghosts”
■ Press the RESET/AUTO button to automatically adjust the display image to
the ideal settings. For more information, see “External controls” on page 6.
■ Remove any extension cables or switchblades.
■ Make sure that the video cable is connected securely to the back of the
monitor and your computer. For more information about connecting the
video cable, see “Connecting the monitor” on page 2.
■ Make sure that the video cable is not damaged.
■ Check the video port and the end of the video cable for any pins that might
be bent or pushed in.
Color is not uniform
■ Make sure that the monitor warms up for at least 30 minutes before making
a final judgment about color uniformity or brightness.
■ Press the RESET/AUTO button to automatically adjust the display image to
the ideal settings. For more information, see “External controls” on page 6.
Image is not sized or centered correctly
■ Press the RESET/AUTO button to automatically adjust the display image to
the ideal settings. For more information, see “External controls” on page 6.
■ Use the position controls to adjust the image. For instructions on how to
adjust the display image position, see “Adjusting monitor settings” on
page 6.
The monitor has pixels that are always dark or
too bright
This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to a
minimum. If you feel these pixels are unacceptably numerous or dense on your
display, contact Gateway Technical Support to identify whether a repair or
replacement is justified based on the number of pixels affected.