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Chapter 9: Troubleshooting
Service description How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
Resource Service description How to reach
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software
issues billed by the minute.
800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)
Gateway
Customer Care
Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question. (See
“Before calling Gateway Customer
Care” on page 113 before calling.)
Gateway Customer Care
telephone numbers vary
by country or region. For
the correct telephone
number, see your setup
poster or the Gateway
eSupport Web site at
support.gateway.com
. For
more information, see
“Using eSupport” on
page 4.
America Online Get support for your America Online
ISP account
800-827-6364 (US)
888-265-4357 (Canada)
Sales,
accounting, and
warranty
Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.
800-846-2000 (US)
888-387-7752 (Canada)