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16 MDS Mercury Series Startup Guide 05-4558A01, Rev. C
TECHNICAL ASSISTANCE
Technical assistance is available from our Technical Support Depart-
ment during business hours (8:30 A.M.–7:00 P.M. Eastern Time).
When calling, please give the complete model number of the radio,
along with a description of the trouble symptom(s) that you are expe-
riencing. In many cases, problems can be resolved over the telephone,
without the need for returning the unit to the factory.
Phone: 585 241-5510 E-Mail: TechSupport@GEmds.com
FAX: 585 242-8369 Web: www.GEmds.com
FACTORY SERVICE
If return of the equipment is necessary, please contact our Technical
Support Team. You will be issued a Service Request Order (SRO)
number. The SRO number will help expedite the repair so that the
equipment can be repaired and returned to you as quickly as possible.
Please be sure to include the SRO number on the outside of the ship-
ping box, and on any correspondence relating to the repair. No equip-
ment will be accepted for repair without an SRO number.
A statement should accompany the radio describing, in detail, the
trouble symptom(s), and a description of any associated equipment
normally connected to the radio. It is also important to include the
name and telephone number of a person in your organization who can
be contacted if additional information is required.
The radio must be properly packed for return to the factory. The orig-
inal shipping container and packaging materials should be used when-
ever possible. All factory returns should be addressed to:
When repairs are complete, the equipment will be returned by the
same shipping method used to send it to the factory. Please specify if
you wish to make different shipping arrangements. To inquire about
an in-process repair, contact our Product Services Group using the
telephone, Fax, or E-mail information given above
.
GE MDS
Customer Service Department
(SRO No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA