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RETURN PROCEDURE
RETURN PROCEDURERETURN PROCEDURE
RETURN PROCEDURE
For product repair, exchange, or refund, the customer must:
Provide evidence of original purchase.
Obtain a Product Return Agreement (PRA) from the sales representative
or dealer.
Fill out the Problem Report Form (PRF). Include as much detail as
possible for a shorter product repair time.
Carefully pack the product in an anti-static package, and send it,
pre-paid, to the dealer. The PRA should be visible on the outside of the
package, and include a description of the problem, along with the return
address and telephone number of a technical contact.