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Appendix A - Troubleshooting
connection (DSL/Cable modem etc) to see that it is working cor-
rectly.
Problem 2: Some applications do not run properly when using the Wireless
Router.
Solution 2: The Wireless Router processes the data passing through it, so it is not
transparent.
Use the Special Applications feature to allow the use of Internet appli-
cations which do not function correctly.
If this does solve the problem you can use the DMZ function. This
should work with almost every application, but:
• It is a security risk, since the firewall is disabled.
• Only one (1) PC can use this feature.
Wireless Access
Problem 1: My PC can't locate the Wireless Access Point.
Solution 1: Check the following.
• Your PC is set to Infrastructure Mode. (Access Points are always
in Infrastructure Mode)
• The SSID on your PC and the Wireless Access Point are the
same.
Remember that the SSID is case-sensitive. So, for example
"Workgroup" does NOT match "workgroup".
• Both your PC and the Wireless Router must have the same setting
for WEP. The default setting for the Wireless Router is disabled,
so your wireless station should also have WEP disabled.
• If WEP is enabled on the Wireless Router, your PC must have
WEP enabled, and the key must match.
• If the Wireless Router's Wireless screen is set to Allow LAN
access to selected Wireless Stations only, then each of your Wire-
less stations must have been selected, or access will be blocked.
• To see if radio interference is causing a problem, see if connection
is possible when close to the Wireless Router.
Remember that the connection range can be as little as 100 feet in
poor environments.
Problem 2: Wireless connection speed is very slow.
Solution 2: The wireless system will connect at the highest possible speed, de-
pending on the distance and the environment. To obtain the highest
possible connection speed, you can experiment with the following:
• Wireless Router location.
Try adjusting the location and orientation of the Wireless Router.
• Wireless Channel
If interference is the problem, changing to another channel may
show a marked improvement.
• Radio Interference
Other devices may be causing interference. You can experiment
by switching other devices Off, and see if this helps. Any "noisy"
devices should be shielded or relocated.