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If the above solutions do not resolve the problem, click here for more online
troubleshooting.
Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or offline.
To verify that the product is not paused or offline
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
• Windows 7: From the Windows Start menu, click Devices and Printers.
• Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
• Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
d. If you made any changes, try to print again.
4. Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
• Windows 7: From the Windows Start menu, click Devices and Printers.
• Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
• Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
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