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When you insert the tray, you should hear a click as the latches are pushed back; when you remove
the tray, the latches click as they move forward.
The printer won’t take paper from the tray
1. Remove the tray from the printer.
2. Make sure that you have not put too many sheets in the tray. The tray will hold 70 sheets of plain
paper, 50 sheets of coated paper, or 20 sheets of glossy paper
3. A newly opened packet of paper may need 'breaking', that is, the pages may need to be
separated.
4. Make sure that the paper is correctly placed in the tray, tight against the far right corner of the
tray.
5. Make sure that the two width and depth adjusters are up against the block of paper.
6. Place the tray back into the printer, making sure that it is fully inserted.
HP Gloss Paper pages stick together
When one page of HP Gloss is printed and stacked on top of another, they can stick together.
It takes longer than average for the ink to be absorbed into the paper and therefore more time for the
ink to dry.
There is a default Dry time on setting in the HP Designjet software, which slows the release of a
follow-on print. If there will be unattended printing and therefore stacking, it is best to leave this option
on. If you want to have the prints released faster, the paper will have to be taken off the output tray
after it is printed. The dry time setting in the HP Designjet software will protect stacks of two or three
sheets from image transfer on the output tray. However, HP cannot guarantee that there will not be
image transfer in larger stacks of paper. The transfer is proportional to the weight of the stack and will
not be reduced significantly by increasing the dry time setting further.
NOTE: Letting the samples dry overnight should improve the stackability.
To prevent smearing, allow the print to complete its full print cycle (which includes a built-in dry time).
High ink density and a cold humid environment may require extra dry time for your prints.
NOTE: In premium mode, the proof should not be stacked if possible, as dry time is longer. While
dry time is five minutes for a proof in best mode, it takes ten minutes to dry for a proof in premium
mode.
Always handle the paper carefully and by the edges. Avoid excessive folding and handling before and
after printing to prevent damage to material coating.
ENWW The printer won’t take paper from the tray 43
General issues