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• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide
does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the
following in order:
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.
Click here to go online for more information. Otherwise, follow the steps below.
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a. Depending upon your operating system, do one of the following:
• Windows 7: From the Windows Start menu, click Devices and Printers.
• Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
• Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Double-click the icon for your product to open the print queue.
c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Offline.
d. If you made any changes, try to print again.
4. Verify that the product is set as the default printer.
To verify that the product is set as the default printer
a. Depending upon your operating system, do one of the following:
• Windows 7: From the Windows Start menu, click Devices and Printers.
• Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
• Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default
Printer.
d. Try using your product again.
5. Restart the print spooler.
To restart the print spooler
a. Depending upon your operating system, do one of the following:
Windows 7
• From the Windows Start menu, click Control Panel, System and Security, and then Administrative
Tools.
• Double-click Services.
• Right-click the Print Spooler, and then click Properties.
Chapter 7
32 Solve a problem
Solve a problem