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Behavior Solution
One cartridge light is on (not blinking) An “on” cartridge light indicates that the
corresponding cartridge still has the tape on, is not
installed, or is low on ink.
Remove the pink tape if it is still on the cartridge,
insert a cartridge if one is missing, or replace the
cartridge when print quality is no longer
acceptable. For more information, see Replace the
cartridges on page 26.
Both cartridge lights are on (not blinking) Both cartridges are low on ink.
Replace both cartridges when print quality is no
longer acceptable.
One cartridge light is blinking A “blinking” cartridge light indicates that the
corresponding cartridge is not installed correctly or
is incompatible.
If the cartridge is not installed correctly, reinsert the
cartridge. If the cartridge is incompatible, replace it
with a compatible cartridge.
Both cartridge lights are blinking Both cartridges may still have the tape on, are
missing, or are defective.
Remove the pink tape from both cartridges if it is
still on the cartridges, install the missing cartridges
or replace the defective cartridges. See Identify a
defective cartridge on page 33 to identify if only
one cartridge is a defective.
Both cartridge lights and attention light are blinking The cartridge carriage inside the printer has
stalled.
Open cartridge door and make sure the carriage is
not obstructed, close door, and then press the
Start Copy Black or Start Copy Color button to
resume.
Power light, both cartridge lights, and attention light are blinking The printer is in an error state.
To exit the error state, reset the product.
1. Turn off the product.
2. Unplug the power cord.
3. Wait a minute, then plug the power cord back
in.
4. Turn on the product.
If the problem persists, contact HP support
on page 34.
(continued)
Status Lights 7
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