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No Audio. Make sure that the speaker audio cable and USB power cable are connected directly to the
computer.
NOTE: External speakers are available for select models only.
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and
graphic card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the video cable on the monitor, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. Refer to
Installing Drivers on page 18 for
more information. Monitor drivers are also available at:
www.hp.com/support.
Picture bounces, flickers, or
wave pattern is present in the
picture.
Move electrical devices that might cause electrical interference as far away from the monitor
as possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Using HDMI connection,
unable to hear audio.
The audio stream must be connected directly to external speakers or to an audio receiver.
Monitor is always in sleep
mode (amber LED).
Power to the computer should be turned on.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED should either turn on or off after hitting the Caps Lock
key.
ENWW Solving Common Problems 27