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16 HP Webcam 3100/3110 User’s Guide
Troubleshooting
Problem Solution
The video is jerky Many factors affect video quality, including lighting, PC processor speed and
memory, and Internet connection speed. If the video is jerky, you need to
choose a lower resolution setting.
1 Double-click the WebCam Companion 3 icon on the Windows
desktop.
2 Click Capture .
3 Click the resolution list below the icons in the upper-right corner, and select
a lower resolution setting.
There are lines interfering
with the image
Right-click the Button Manager icon in the Windows System Tray and
select the appropriate setting for your location: 60Hz or 50Hz. The interfering
lines should disappear.
I don’t want to use ArcSoft
Magic-i Visual Effects with
my IM application
Open your IM application and use the preference settings to select a different
video device. See the documentation for your IM application for details.
My webcam isn’t connected
to my IM application
Open the Start menu and then click All Programs > ArcSoft WebCam
Companion 3 > Launch Utility. If you have multiple IM applications and
you already set up all of your IM applications, select a different video device in
your IM application. See your IM documentation for details.
I want to turn off the
autofocus feature
(HP Webcam 3110 only)
1 Double-click the WebCam Companion 3 icon on the Windows
desktop, and then click Capture.
2 Click the WebCam Settings icon.
3 Click the Camera Control tab.
4 Remove the check from the Auto Focus check box.
5 Drag the Focus slider to manually adjust the focus.
6 Click OK or Apply.