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18 HP Webcam 3100/3110 User’s Guide
Still need help? Please refer to the warranty that came with your webcam for support phone numbers and Web site
information.
I am having trouble using the
webcam with SKYPE
1 Check for updates to make sure you installed the latest version of SKYPE.
2 Check the audio microphone and video settings. They should be set to USB
Video Device (Windows XP) or HP Webcam 3100 (BK356AA)/
3110 (BK357AA) (Windows Vista or Windows 7).
I see a blank screen with
static when I run SKYPE
After you place the call, make sure the video device is set to USB Video Device
(Windows XP) or HP Webcam 3100 (BK356AA)/3110 (BK357AA)
(Windows Vista or Windows 7).
The webcam microphone
does not work with SKYPE
1 On the menu bar, select Call > Audio settings.
2 Make sure the microphone device is set to USB Video Device
(Windows XP) or HP Webcam 3100 (BK356AA)/
3110 (BK357AA) (Windows Vista or Windows 7).
3 Drag the Microphone Volume slider towards High to increase the
volume level.
4 Click Save. Retry your call.
I have more than one USB
Video Device option. Which
one should I use?
You have more than one video device connected to your PC. Try selecting each
option and then attempt to use your webcam. If the webcam works, you found
the right option. If the webcam doesn’t work, try another option until you find
the one associated with your webcam.
Problem Solution