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3
Troubleshooting
Troubleshooting resources
If you experience computer problems, follow the troubleshooting
steps below:
1. Refer to “Quick troubleshooting,” next in this chapter.
2. Access additional information about the computer and Web
site links through Help and Support. Select Start > Help and
Support.
✎
Although many checkup and repair tools require an Internet
connection, other tools can help you fix a problem when the
computer is offline.
3. Contact Customer Care for further assistance.
Getting Started 3–1