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Troubleshooting
Prepare to contact Customer Care
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■ Product name located on the display or keyboard.
■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer
screen, select Start > Help and Support > System
Information.
■ Date the computer was purchased.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ The manufacturer and model of the printer or other
accessories connected to the computer.
■ Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support >
System Information. (On some models, the registration
number may be identified in the Operating System table as
the Product Id).
Contact Customer Care by e-mail
or telephone
If the computer is connected to the Internet, select Start > Help
and Support to get help by e-mail or to access the Customer
Care telephone numbers.
3–10 Getting Started