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Troubleshooting
Help and Support
If the preceding questions and solutions did not address your
problem, access Help and Support by selecting Start > Help and
Support. In addition to providing information about your
operating system, Help and Support provides
■ Information about the computer, such as model and serial
number, installed software, hardware components, and
specifications.
■ Answers to questions about using the computer.
■ Product information to help you learn to use the computer
and operating system features.
■ Updates for the operating system, device drivers, and
software provided on the computer.
■ Checkups for computer functionality.
■ Automated and interactive troubleshooting, repair solutions,
and system recovery procedures.
■ Links to community forums of IT experts.
Customer Care
If you are unable to find the help you need by using Help and
Support, you may need to contact Customer Care.
Getting Started 3–9