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14 Before You Call HP
Computer brand and model
The computer brand appears on the front of your computer and in the
documentation that came with your computer. Example: HP Pavilion
8490.
Operating system and amount of memory (RAM) installed
In Windows 98, from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click on System. Select the General tab.
The version number appears below Microsoft Windows 98, and the
amount of memory installed is displayed in the lower part of the screen.
Example: 4.10.1998 and 128.0 MB RAM.
Other CD-ROM or DVD-ROM drives
In Windows 98, from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click on System. Select the Device
Manager tab. Double-click on CDROM. Write down the names of the
devices that are displayed. Example: Toshiba DVD-ROM SD-M1202.
Sound card
In Windows 98, from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click on System. Select the Device
Manager tab. Double-click on Sound, video, and game controllers.
Write down the names of the devices that are displayed. Example: Sound
Blaster.
Other USB devices
Make a list of any other USB devices that you are using with your
computer. Example: HP DeskJet 895C Series Printer
Drive Self-Diagnostics test
Click Start on the taskbar, then select Programs, HP CD-Writer
Plus, Utilities, and Diagnose. Select the drive and then click on the
Tests tab. Select Drive Self-Diagnostics and click Perform Test.
The most recent diagnostic utility results are saved in C:/Program Files/
Diagnose/Logs as DRIVELOG.TXT and TESTLOG.TXT.