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Troubleshooting 97
• For Linux, the file can be found at /usr/local/DevMan.
• For HP-UX, the file can be found at /opt/DevMan.
Unable to obtain a valid network address error
message displays
Possible Cause:
• The management module is unable to connect to the BOOTP server.
• The MAC address for the management module is not in the BOOTP server.
• A duplicate IP address on the network is detected.
Action:
1. Be sure that a BOOTP server is on the network.
2. Be sure that the MAC address for the management module is in the BOOTP server.
3. Be sure that the IP address is valid and not in use by another device on the network.
Unable to reboot the machine
Possible Cause: The system hangs when the InstallShield wizard for the UPS Power Protection Agent is left
open and minimized during the attempted reboot.
Action: Manually power off the machine.
Unable to set event delays using telnet
Action: Event delays must be set using the HP UPS Management Module web interface.
Unable to start the HP UPS Power Protection Agent
for Linux
Symptom: You cannot start the service for Linux, or the error message Segmentation fault
/usr/local/DevMan displays.
Possible Cause:
• The server name and IP address are incorrect.
• Files are missing.
Action:
• Update the server name and IP address on /etc/hosts.
• Install the file compat-libstdc++7.3-2.96.128.i386.rpm, which is required by the HP UPS Power
Protection Agent Linux package (HPRA-4.5-x.i586.rpm).