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Errors tab
The Errors tab displays detailed information about any errors found, as well as any recommended
actions.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following information:
●
Device — Device tested
●
Test — Type of test run
●
Times Failed — Number of times the device has failed a test
●
Defect Code — Numerical code for the failure (error codes are defined in the Help tab)
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Description — Error the diagnostic test found
●
Reason — Likely cause of the error
●
Recommended Repair — Recommended action that should be performed to resolve the failed
hardware
●
Warranty ID — A unique error code associated with the specific error on your computer; be
prepared to provide it when contacting the HP Support Center for assistance with a hardware
failure.
●
Clear Errors — Clears the contents of the Error Log
Click the Save button to save the Error Log as an HTML file to removable media.
Help tab
The Help tab contains a Vision Help section and a Test Components section. This tab includes search
and index features. You may also review the HP End User License Agreement (EULA), as well as the HP
Vision Diagnostic application version information on this tab.
The Help sections are:
●
Vision Help — Help on the major functions of HP Vision Diagnostics
●
Test components — A description of each test, as well as the parameters that may be adjusted
when running in Custom test mode
●
Defect codes — Descriptions of the numerical error codes that appear in the Errors tab
●
Memory test tab — Information on the HP Memory Test application that can be launched from
the boot menu
●
HP Support — How to obtain support from HP
142 Chapter 4 Diagnostics and troubleshooting