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HP Insight Remote Support Software
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable improved delivery of your HP Warranty, HP
Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non-HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
New and changed information in this edition
The following additions and changes have been made for this edition:
• The following information has been added:
◦ Instructions for SAS tape boot in “Installing the OS from an external USB DVD device or
tape device” (page 30)
• The following information has been updated:
Supported partner blade configurations in “ Blade Link bay location rules” (page 23)◦
◦ Supported partner blades and support for SAS tape boot in “Partner blades” (page 41)
◦ Revised component descriptions in “Server blade components list” (page 108)
Typographic conventions
This document uses the following typographical conventions:
Command A command name or qualified command phrase.
Computer output Text displayed by the computer.
Ctrl-X A key sequence. A sequence such as Ctrl-X indicates that you
must hold down the key labeled Ctrl while you press another key
or mouse button.
ENVIRONMENT VARIABLE The name of an environment variable, for example, PATH.
ERROR NAME The name of an error, usually returned in the errno variable.
Key The name of a keyboard key. Return and Enter both refer to the
same key.
128 Support and other resources