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Recycle supplies ............................................................................................... 57
Replacement instructions .................................................................................................. 58
Redistribute toner .............................................................................................. 58
Replace the print cartridge ................................................................................ 60
Replace the pickup roller ................................................................................... 62
Replace the separation pad .............................................................................. 65
Clean the product ............................................................................................................................... 68
Clean the pickup roller ....................................................................................................... 68
Clean the paper path ......................................................................................................... 69
Clean the print-cartridge area ............................................................................................ 70
Clean the exterior .............................................................................................................. 71
Product updates ................................................................................................................................. 72
Firmware updates .............................................................................................................. 72
8 Solve problems
Solve general problems ...................................................................................................................... 74
Troubleshooting checklist .................................................................................................. 74
Factors that affect product performance ............................................................................ 75
Restore factory settings ...................................................................................................................... 75
Interpret control-panel light patterns ................................................................................................... 76
Clear jams .......................................................................................................................................... 80
Common causes of jams ................................................................................................... 80
Jam locations ..................................................................................................................... 80
Clear jams from the input trays .......................................................................................... 81
Clear jams from the duplexer ............................................................................................. 83
Clear jams from the output areas ...................................................................................... 85
Clear jams from inside the product .................................................................................... 86
Solve repeated jams .......................................................................................................... 89
Change the jam recovery setting ....................................................................................... 89
Solve paper-handling problems .......................................................................................................... 90
Solve image-quality problems ............................................................................................................ 91
Image defect examples ...................................................................................................... 91
Light print or faded ............................................................................................ 91
Toner specks ..................................................................................................... 91
Dropouts ............................................................................................................ 92
Vertical lines ...................................................................................................... 92
Gray background ............................................................................................... 92
Toner smear ...................................................................................................... 93
Loose toner ....................................................................................................... 93
Vertical repetitive defects .................................................................................. 93
Misformed characters ........................................................................................ 93
Page skew ......................................................................................................... 94
Curl or wave ...................................................................................................... 94
viii ENWW