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Alert message Description Recommended action
Non-HP <Color> Cartridge A non-HP supply has been installed. This
message appears until an HP supply is
installed or you press the Resume
button.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit. Any
product repair required as a result of using
used supplies is not covered under
warranty. Supply status and features
depending on supply status will not be
available
Service or repairs that are required as a
result of using non-HP supplies are not
covered under HP warranty.
To continue printing, press the Resume
button.
Not Connected The product software cannot communicate
with the product.
1. Make sure the product is turned on.
2. Make sure the USB cable is connected
securely to the product and the
computer.
Page Too Complex The product cannot process the page.
Press the Resume
button to continue
printing the job, but output might be
affected.
Printer Mispick The print engine has failed to pick up a
piece of media.
Reload the media in the input tray and press
the Resume
button to continue the job.
If the message persists, contact HP support.
Printing The product is printing a document. Wait for printing to finish.
Rear Access Door Open The door is open. Close the door.
Replace <Color> cartridge The product has been customer configured
to stop when the supply level is very low.
The product indicates when a supply level is
very low. Actual cartridge life remaining may
vary. Consider having a replacement
available to install when print quality is no
longer acceptable. The supply does not
need to be replaced now unless the print
quality is no longer acceptable. Once an HP
supply has reached “Very Low”, HP’s
warranty on that supply has ended.
Scanner Error An internal error has occurred. Turn off the product and disconnect the
power cable from the product. Wait
30 seconds and then reconnect the power
cord and turn on the product. Wait for the
product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall
socket. Use the power switch to turn on the
product.
If the message persists, contact HP support.
ENWW Status alert messages 103