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HP SureStore DAT
Installation Troubleshooting
2-4
Other Sources of Information
If you experience problems using your tape drive after installation, use HP
Tape Tools to help you diagnose the problem. You will also find
troubleshooting information on the HP SureStore Tape CD-ROM and the
HP web site.
HP Tape Tools
HP Tape Tools software provides the following functionality:
• Drive Information Utilities that provide you with information about
your tape drive and system configuration.
• Troubleshooting Diagnostics that allow you to run different tests on
your tape drive to identify problems with your tape drive or media.
• A Firmware Upgrade Utility that helps you find upgrade files for
your tape drive and allows you to perform the upgrade.
• HP Customer Support that gives you all the information you will
require should you need to contact us.
HP Tape Tools does not work on all operating systems. Refer to the HP
SureStore Tape CD-ROM for the latest compatibility information.
HP SureStore Tape CD-ROM
The HP SureStore Tape CD-ROM contains:
• Troubleshooting information in the electronic User’s Guide (this is
operational rather than installation troubleshooting)
• Frequently asked questions when using tape drives on Windows NT,
NetWare or Unix operating systems
❑ Select the “User Documentation” topic on the Welcome page and follow the
appropriate links. See page 1-22 for more information about using the HP
SureStore Tape CD-ROM.
HP Web Site
The HP support web site contains two useful links:
• http:/www.hp.com/support/dat takes you to HP’s Customer Care
web site for a wide range of up-to-date information about your product
• http://www.hp.com/support/dds_troubleshooting takes you
directly to the Customer Care troubleshooting pages
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