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HP Telephone Support
During the warranty period, you may obtain assistance from the
HP Customer Care Center. For the number to call, refer to the
Support guide that came in the box with your printer.
To assist our Customer Care Center representatives to serve you
better, get ready the following information before calling.
1
Print the printer diagnostic page. See “Troubleshooting” chapter for
instructions on how to print this page. If the printer does not print,
get the following information ready.
a
model number and serial number (located at the back of the
printer) such as C8108A and SG1881119P
b
printer model such as HP Deskjet 1220,
HP Business Inkjet 2600
2
Check the operating system you are using. For example,
Windows 98 SE.
3
If the printer is connected to the network, check the network
operating system. For example, Windows NT Server 4.0.
4
Note how the printer is connected to your system. For example,
parallel, Universal Serial Bus (USB), or network.
5
Obtain the printer driver and version number of the printer software.
For example, HP Business Inkjet 2280 PCL 5C version 1.0.
6
If you have problem printing from a particular application,
note the application and version number.