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8 Troubleshooting without diagnostics ............................................................................. 123
Safety and comfort ............................................................................................................... 123
Before you call for technical support ....................................................................................... 123
Helpful hints ........................................................................................................................ 124
Solving general problems ...................................................................................................... 126
Solving power problems ....................................................................................................... 130
Solving hard drive problems .................................................................................................. 131
Solving media card reader problems ...................................................................................... 134
Solving display problems ...................................................................................................... 135
Solving audio problems ........................................................................................................ 141
Solving printer problems ....................................................................................................... 143
Solving keyboard and mouse problems .................................................................................. 144
Solving Hardware Installation Problems .................................................................................. 147
Solving Network Problems .................................................................................................... 149
Solving memory problems ..................................................................................................... 153
Solving processor problems ................................................................................................... 155
Solving CD-ROM and DVD problems ...................................................................................... 156
Solving USB flash drive problems ........................................................................................... 158
Solving front panel component problems ................................................................................. 159
Solving Internet access problems ............................................................................................ 159
Solving software problems .................................................................................................... 161
9 System backup and recovery ........................................................................................ 163
Backing up, restoring, and recovering in Windows 8 ............................................................... 163
Creating recovery media and backups .................................................................... 164
Restoring and recovering using Windows 8 tools ...................................................... 165
Using Windows 8 Refresh ....................................................................... 165
Using Windows 8 Reset .......................................................................... 166
Recovery using the Windows 8 recovery USB flash drive ............................ 167
Recovery using Windows 8 operating system media (purchased separately) . 168
Backing up, restoring, and recovering in Windows 7 ............................................................... 169
Creating recovery media ........................................................................................ 169
Creating recovery media using HP Recovery Manager (select models only) ... 170
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 171
Creating recovery discs ............................................................ 171
Backing up your information .................................................................... 172
System Restore ...................................................................................................... 172
System Recovery ................................................................................................... 173
System Recovery when Windows is responding ......................................... 173
System Recovery when Windows is not responding .................................... 174
System Recovery using recovery media (select models only) ......................... 174
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