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HP Care Pack Services
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and
VMWare-based IT solutions helping to deliver high level of application availability. Response times
range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
NOTE:
For more information on HP Care Pack services, contact any of our worldwide sales offices or
resellers or visit our worldwide Web site on the internet at:
http://www.hp.com/hps/carepack
NOTE:
For more complete information on HP Services offerings, customers and resellers, please visit us at:
http://www.hp.com/hps
NOTE:
Additional information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
QuickSpecs
HP Basic Power Distribution Units
Service and Support
DA - 14557 North America — Version 7 — October 1, 2013
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