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Troubleshooting
If the A6828A Adapter is Not Claimed
Chapter 3 69
Step 3. Load the c8xx driver into the kernel through SAM by performing the
following steps:
a. Select the “Kernel Configuration” icon.
b. Select the “Drivers” icon.
c. In the “Kernel Configuration” screen, follow the normal steps for
loading the driver into the kernel (and building a new kernel).
Note that you will need to reboot the system as part of these steps.
Step 4. If the c8xx driver is in the kernel but the A6828A adapter is still not
claimed, check the /var/adm/syslog.log file for errors like these:
Jan 11 16:08:00 svt38 vmunix: SCSI: SIOP RAM address out of range
Jan 11 16:12:05 svt38 vmunix: init of hardware not successful. id=10000021 and
my_isc=24
If you encounter such errors, you must install the patches required for
the c8xx driver. You can find information on the patches you need to
install in the following places: (1) the README file for the March 2002
(and later) HWE1100 patch bundle (for HP-UX 11.0), and (2) the March
2002 (and later) HP-UX 11i Release Notes (for HP-UX 11i).
Step 5. Follow the normal procedure to install the required patches.
Note that you will need to reboot the system as part of these steps.
Step 6. After the system reboots, verify that the adapter is now claimed, by
issuing the following command:
ioscan -fnk
The applicable line in the ioscan output could look like this:
ext_bus 0 0/0/10/0/0 c8xx CLAIMED INTERFACE SCSI C1010 Ultra160 Wide LVD A6828-60101
In the example above, the pieces of information that are
normal—indicating a claimed adapter—are shown in bold, for
highlighting purposes.
If the A6828A adapter is claimed, you have fixed the problem.
If the adapter is still not claimed, repeat steps 2 through 6, as needed.