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80 Chapter 8 – Problem solving EN
6 Replace the entrance cover and close Tray 1.
7 Reinstall the toner cartridge and close the top cover.
8 If a jam message persists, there is still media in the product.
Look for media in another location (see “Jam locations” on
page 78).
If you are using a non-HP toner cartridge, the message NON
HP TONER DETECTED might appear on the control panel
display. Press S
TART to continue printing or copying.
Clearing jams from input trays
Tray 1
Slowly pull out the paper tray. If part of the media has already
been pulled into the product, follow the steps under “Clearing
jams from the top cover and toner cartridge area” on page 79.
Trays 2, 3, and 4
1 Slide the tray out of the product, and remove any damaged
media from the tray.
2 If the edge of the media is visible in the feed area, slowly
pull the media down and out of the product. (Do not pull the
media straight out or it will tear.) If media is not visible, look
in the top cover area (see “Clearing jams from the top cover
and toner cartridge area” on page 79).
Note
Do not force the media if it does not move easily. If the media is
stuck in a tray, try removing it through the tray above or through
the top cover area.
3 Make sure the media lies flat in the tray at all four corners
and is tucked below the front and back tabs. Make sure that
all three paper size adjustments are correct (see “Loading
Tray 2 and optional Trays 3 and 4” on page 24).
4 Slide the tray back into the product.
5 Open and close the top cover to clear the jam message.
6 If the jam message persists, media remains in the product.
Look for media in another location (see “Jam locations” on
page 78).
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