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Troubleshooting24
• The WAP filters hardware addresses
(MAC addresses). See “Add hardware addresses
to a wireless access point (WAP)” on page 24.
• One of these settings in the device might be
incorrect: communication mode, network name
(SSID), channel (ad hoc networks only),
authentication type, encryption.
See “Understanding 802.11 wireless network
settings” on page 19.
• Print a document. If the document still does not
print, then reset the device’s network settings
(see “Reset network configuration settings” on
page 24) and reinstall the device software.
If the wireless network settings are correct, the computer
might be associated with another wireless network.
Ensure that the computer is associated with the same
wireless network as that of the device.
Users can ensure this by checking the wireless settings
on their respective computers. In addition, ensure that
the computers have access to the wireless network.
If the wireless network settings are incorrect, follow these
steps to correct the device’s settings:
1. Connect the device to your network with a network
cable or to the computer using the network cable.
2. Open the device’s embedded Web server.
3. Click the Networking tab, and then click Wireless
(802.11) in the left pane.
4. Use the Wireless Setup wizard on the Wireless Setup
tab to change the device’s settings to match the
settings of the network.
5. Close the device’s embedded Web server, and then
disconnect the network cable from the device.
6. Uninstall the device software completely, and then
reinstall the software.
Add hardware addresses to
a wireless access point (WAP)
MAC filtering is a security feature in which a wireless
access point (WAP) is configured with a list of MAC
addresses (also called “hardware addresses”) of devices
that are allowed to gain access to the network through
the WAP. If the WAP does not have the hardware
address of a device attempting to access the network,
the WAP denies the device access to the network. If the
WAP filters MAC addresses, then the device’s MAC
address must be added to the WAP’s list of accepted
MAC addresses.
1. Print the Network configuration page. See “To print
the Network configuration page” on page 28.
2. Open the WAP’s configuration utility, and add the
device’s hardware address to the list of accepted
MAC addresses.
Reset network configuration
settings
If the device is still unable to communicate with the
network, reset the device’s network settings.
1. Press Setup. Press an arrow button to move to
Network, and then press OK.
2. Press an arrow button to move to Restore Network
Defaults, and then press OK.
3. Print the Network configuration page and verify that
the network settings have been reset. See “To print
the Network configuration page” on page 28.
By default, the network name (SSID) is “hpsetup”
and the communication mode is “ad hoc”.
Solving Direct Digital Filing
problems (optional)
Unable to scan to network folder
NOTE: The Direct Digital Filing feature does not
support Windows Active Directory.
The device is not set up correctly on the
network
Make sure that the device is set up properly and
connected to the network. PING the device and make
sure that it is responding.
The network folder has not been set up
correctly
• Make sure the folder is created on the server.
For more information, see the documentation
available for your operating system.
• Make sure the folder name uses only the letters
A through Z (uppercase or lowercase) and the
numbers 1 through 9.
• Some common punctuation marks are also
supported. However, do not use accented or special
characters in the folder name.
• Make sure the folder has been shared and that users
can both read and write to the folder. For more