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You are using a generic printer driver when using a USB connection
If you connected the USB cable before you installed the software, you might be using a generic printer
driver instead of the driver for this product.
1. Delete the generic printer driver.
2. Reinstall the software from the product CD. Do not connect the USB cable until the software
installation program prompts you.
3. If multiple printers are installed, make sure that you have selected the correct printer in the Format
For drop-down menu in the Print dialog box.
236 Chapter 12 Solve problems ENWW