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HP Utility features .................................................................................................. 129
Product security features ........................................................................................................ 130
Lock the product .................................................................................................... 130
Set or change the product password ........................................................................ 130
Economy settings ................................................................................................................. 131
Print with EconoMode ............................................................................................ 131
Set the sleep delay ................................................................................................ 131
Set the Auto Power Down delay .............................................................................. 131
Print when a print cartridge or imaging drum is at estimated end of life ...................................... 133
Replace the print cartridges ................................................................................................... 135
Replace the imaging drum .................................................................................................... 140
Update the firmware ............................................................................................................. 147
Manually update the firmware ................................................................................ 147
Set the product to automatically update the firmware ................................................. 147
8 Solve problems ............................................................................................................. 149
Solve problems checklist ....................................................................................................... 150
Step 1: Make sure that the product is set up correctly ................................................ 150
Step 2: Check the cabling or wireless connection ...................................................... 150
Step 3: Check the control panel for error messages ................................................... 151
Step 4: Check the paper ........................................................................................ 151
Step 5: Check the software ..................................................................................... 151
Step 6: Test print functionality ................................................................................. 151
Step 7: Test copy functionality ................................................................................ 151
Step 8: Check the supplies ..................................................................................... 151
Step 9: Try sending a print job from a computer ....................................................... 152
Restore the factory-set defaults ............................................................................................... 153
Control panel help system ..................................................................................................... 154
Paper feeds incorrectly or becomes jammed ............................................................................ 155
The product does not pick up paper ........................................................................ 155
The product picks up multiple sheets of paper ........................................................... 155
Prevent paper jams ................................................................................................ 155
Clear jams .......................................................................................................................... 156
Jam locations ........................................................................................................ 156
Clear jams from the input tray ................................................................................. 156
Clear jams from the output bin ................................................................................ 159
Clear jams from the rear door ................................................................................. 160
Improve print quality ............................................................................................................. 162
Check the paper type setting (Windows) .................................................................. 162
Check the paper type setting (Mac OS X) ................................................................. 162
Use paper that meets HP specifications .................................................................... 163
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