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62 User’s Guide
Fixing Problems
If the lamp shuts off during a presentation:
❏ A minor power surge might cause the lamp to shut off. Wait a
few minutes, then power on the projector.
❏ If the lamp indicator is on or blinking, unplug the projector after
it cools down. Remove and reinstall the lamp module. If this does
not fix the problem, install a new lamp.
If the lamp burns out or makes a popping sound:
❏ If the lamp burns out and makes a popping sound, the projector
will not turn back on until the lamp module has been replaced.
❏ If the lamp breaks, contact HP about repairs that might be
required.
Remote control problems
If the remote control does not operate:
❏ Be sure nothing is blocking the remote control receiver on the
front or back of the projector. Move to within 9 m (30 ft) of the
projector.
❏ Open the on-screen menu and select Help > Diagnostics.
Run remote control test.
❏ Replace the battery in the remote control.
If only the mouse and page-up and page-down buttons do not work:
❏ Be sure you have a USB connection between the projector and
the computer.
❏ Open the on-screen menu and select Help > Diagnostics.
Run remote control test and USB test.