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Troubleshooting
This section contains solutions for common problems with the scanner.
● Scanner LEDs
● Scanner initialization or hardware problems
● Scanner operation problems
● Scanner paper path problems
● Contact HP Support
For additional troubleshooting, see the help for the scanning program that you are using.
For more information, see Where to get additional information.
Scanner LEDs
The scanner has two LED lights on the front panel that indicate scanner functions and
error conditions. The LED on the left is the Power LED, and the LED on the right in the
shape of an exclamation point (!) is the Error LED. The table below explains how to
interpret the indicator LEDs.
LED indication Scanner action or condition
The Power LED
is lit with a steady
green light.
The Error LED
quickly blinks amber.
Error condition.
When you see an error indication,
check your computer screen to see if
an error message is being displayed.
This can help you find out what caused
the error.
The Power LED
is lit with a steady
green light.
The Error LED is
lit with an steady
amber light.
USB cable is not connected.
The Power LED
slowly blinks green.
The scanner is warming up.
User Guide 21