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Solve printing problems ..........................................................................................................55
The device shuts down unexpectedly ...............................................................................55
All device lights are on or flashing ....................................................................................55
The device is not responding (nothing prints) ...................................................................55
Device does not accept printhead ..................................................................................... 56
Device takes a long time to print .......................................................................................56
Blank or partial page printed .............................................................................................57
Something on the page is missing or incorrect .................................................................57
Placement of the text or graphics is wrong .......................................................................58
Device prints half a page, then ejects the paper ...............................................................59
Poor print quality and unexpected printouts ............................................................................59
Poor quality printouts ........................................................................................................59
Meaningless characters print ............................................................................................60
Ink is smearing .................................................................................................................60
Ink is not filling the text or graphics completely .................................................................61
Output is faded or dull colored ..........................................................................................61
Colors are printing as black and white ..............................................................................61
Wrong colors are printing ..................................................................................................61
Printout shows bleeding colors .........................................................................................62
Colors do not line up properly ...........................................................................................62
Lines or dots are missing from text or graphics ................................................................62
Solve paper-feed problems .....................................................................................................63
Optional Tray 2 cannot be inserted ...................................................................................63
Another paper-feed problem is occurring ..........................................................................63
Solve device management problems ......................................................................................64
Embedded Web server cannot be opened .......................................................................64
Troubleshoot installation issues ..............................................................................................65
Hardware installation suggestions ....................................................................................65
Software installation suggestions ...................................................................................... 66
Solve network problems ...................................................................................................66
Clear jams ..............................................................................................................................67
Clear a jam in the device ..................................................................................................68
Tips for avoiding jams .......................................................................................................69
6 Control-panel lights reference
Interpreting control-panel lights ..............................................................................................70
Interpreting network connector lights ......................................................................................75
A HP supplies and accessories
Order printing supplies online .................................................................................................76
Accessories ............................................................................................................................76
Supplies ..................................................................................................................................76
Ink cartridges ....................................................................................................................76
Printheads ........................................................................................................................77
HP media ..........................................................................................................................77
B Support and warranty
Obtain electronic support ........................................................................................................78
Obtain HP telephone support .................................................................................................78
Before you call ..................................................................................................................78
Telephone support numbers .............................................................................................79
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