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Gigabit Ethernet Resources
Contacting Your HP Representative
Chapter 3
25
Make sure that ERROR and DISASTER log classes are enabled when log files are
collected.
Prepare the formatted output and a copy of the log file for your HP representative to
further analyze.
• Prepare a listing of the HP-UX I/O configuration you are using for your HP
representative to further analyze. Use the ioscan(1M) command to help collect this
information
• Try to determine the general area within the software where you think the problem
exists. Refer to the appropriate reference manual and follow the guidelines on
gathering information for that product.
• Document your interim, or “workaround,” solution. The cause of the problem can
sometimes be found by comparing the circumstances in which it occurs with the
circumstances in which it does not occur.
• Create copies of any Internet or Gigabit Ethernet link trace files that were active
when the problem occurred for your HP representative to further analyze.
• In the event of a system failure, a full memory dump must be taken. Use the
HP-UX utility savecore(1M) to save a core dump. Send the output to your HP
representative.
• Run the lanadmin command to collect card configuration and statistics. Examples:
For HP-UX 10.20, execute:
lanadmin -x card_info
nmid
lanadmin -x stats drv
nmid
For HP-UX 11.0 and later, execute:
lanadmin -x card_info
ppa
lanadmin -x stats drv
ppa