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Troubleshooting 96
• Verify the command line parameters are correct.
• Verify the configuration .ini file is valid.
• Verify the Setup.iss destination path is correct.
• Refer to the InstallShield Knowledge Base article 101901 for the setup.log result code.
Task Bar menu does not clear
Symptom: The task bar menu does not clear when clicking off the menu onto the Windows® desktop.
Possible Cause: This is a known Windows® behavior.
Action: Start another application or open a new window, and the issue disappears.
UPS Power Protection Agent does not display a
shutdown warning message in SLES operating
systems
Action: The shutdown executes correctly although a countdown does not appear.
Unable to discover a UPS
Action:
• Verify that the UPS is connected to the correct communications port (COM1, COM2, and so on).
• Verify that no other software or processes are accessing the communications port to which the UPS is
attached.
• Verify that you are using the communications cable that came with the UPS.
• Verify that resources for the selected communications port (such as I/O port or IRQ) are not shared
with other devices.
• Try a different communications port.
Unable to edit devices using telnet
Action: To edit a device using telnet, you must delete the device and then recreate the device. Devices can
be edited using the HP UPS Management Module web interface.
Unable to locate the .INI files for a silent install
Possible Cause: The DevManBE.ini file is automatically created in the top-level program directory.
Action:
• For Windows®, if installed to the default location, the file is located at /Program Files/HP/UPS
Power Protection Agent.