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54 Chapter 5 Troubleshooting the printer
EN
Clearing printer paper jams
Occasionally, paper becomes jammed during a print job. Some of the
causes include the following:
●
The paper input trays are loaded improperly or overfilled. See
“Loading paper into the printer.”
●
The paper output path is changed during rather than before a
print job.
●
Media that does not meet HP specifications is used. See “Printer
paper specifications.”
Note Always remove all paper from the paper input tray and straighten
the stack when new paper is added. This helps prevent multiple
sheets of paper from feeding through the printer at one time and
reduces paper jams. See the sticker which you placed on the printer
while setting up the hardware.
You will be notified of a paper jam by an error in the software and the
printer control panel lights. See “Printer light patterns.”
Typical paper jam locations
●
Toner cartridge area: See “Removing a jammed page.”
●
Paper input tray areas: If the page is still sticking out of the
paper input tray, pull the page from the paper input tray until it is
fully removed. If the page cannot be removed in this way, see
“Removing a jammed page.”
●
Paper output paths: If the page is sticking out of the paper
output bin or path, pull it until it is fully removed. If the page
cannot be removed in this way, see “Removing a jammed page.”
Note Loose toner may remain in the printer after a paper jam. This will clear
after a few sheets have printed.