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Contacting Customer Support .......................................................................................................... 291
11 POST Error Messages .............................................................................................................................. 292
POST Numeric Codes and Text Messages ..................................................................................... 293
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 301
12 Password Security and Resetting CMOS ............................................................................................... 305
Resetting the Password Jumper ...................................................................................................... 306
Clearing and Resetting the CMOS ................................................................................................... 307
13 HP PC Hardware Diagnostics .................................................................................................................. 309
Why run HP PC Hardware Diagnostics – UEFI ................................................................................ 309
How to access and run HP PC Hardware Diagnostics - UEFI ......................................................... 309
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 310
14 Backup and Recovery .............................................................................................................................. 311
Restoring and recovering in Windows 7 ........................................................................................... 311
System Restore ............................................................................................................... 311
System Recovery ............................................................................................................. 311
System Recovery when Windows is responding ............................................ 312
System Recovery when Windows is not responding ...................................... 313
System recovery using recovery media .......................................................... 313
Creating recovery media ................................................................ 314
Using recovery media ..................................................................... 315
Backup and recovery in Windows 8 ................................................................................................. 316
Backing up your information ............................................................................................ 316
Performing a system recovery ......................................................................................... 317
Using the Windows recovery tools .................................................................. 317
Using f11 recovery tools .................................................................................. 318
Using Windows 8 operating system media (purchased separately) ............... 318
Appendix A Battery Replacement ................................................................................................................ 319
Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive ..................................... 322
Appendix C Unlocking the Smart Cover Lock ............................................................................................ 327
Smart Cover FailSafe Key ................................................................................................................ 327
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock ......................................... 328
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