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Getting Started Guide 2–3
Troubleshooting
you find a hardware problem
keyboard problems
The keyboard doesn’t work.
Make sure... How
The keyboard cable is correctly connected and
the mouse driver is loaded.
Plug the cable into the correct connector on the
back of the system. Ports are labelled for easy
matching.
Reboot the workstation to load the mouse
driver on startup.
The keyboard is free of debris. Check all keys are at the same height, and
none are stuck down.
The keyboard itself is not defective. Either replace the keyboard by a known
working unit or try the keyboard with another
system.
You are using the correct driver. Refer to your
OS documentation.
Download the latest driver from:
www.hp.com/go/bizsupport
You are using the latest firmware. Download the latest firmware from:
www.hp.com/go/bizsupport