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Introduction PRO22R1-Reader Interface
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Shipping Instructions
To ship equipment back to Engineered Systems:
1. Contact the customer service department at 800-323-4576
before returning equipment.
When calling, please have available:
• A description of the problem or reason for returning
the equipment.
• Original purchase order number, invoice number and
whether or not the unit is still under warranty.
• A new purchase order number if the unit is not under warranty.
2. Obtain the Return Authorization Number (RMA) from the
customer service department at 800-323-4576.
3. Show the RMA number on all packages shipped. Packages
not marked with an RMA number will be refused at the
factory and returned COD.
4. Carefully pack the equipment for shipment. Use the original
packing material whenever possible.
Limited Warranty
All Products sold or licensed by Engineered Systems include a
warranty registration card which must be completed and
returned to Engineered Systems by or on behalf of the end
user in order for Engineered Systems to provide warranty
service, repair, credit or exchange. All warranty work shall be
handled through Customer which shall notify Engineered
Systems and apply for a Return Merchandise Authorization
(RMA) number prior to returning any Product for service, repair,
credit or exchange. Engineered Systems warrants that its
Products shall be free from defects in materials and workman-
ship for a period of two years from date of shipment of the
Product to Customer. The warranty on Terminals, Printers,
Communications Products and Upgrade kits is 90 days from
date of shipment. Satisfaction of this warranty shall be limited to
repair or replacement of Products which are defective or
defective under normal use. Engineered Systems’ warranty
shall not extend to any Product which, upon examination, is
determined to be defective as a result of misuse, improper
storage, incorrect installation, operation or maintenance,
alteration, modification, accident or unusual deterioration of the
Product due to physical environments in excess of the limits set
forth in Product manuals.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND
THIS PROVISION.THIS WARRANTY IS IN LIEU OF ALL